Your service levels largely depend on how well your processes link together. Using the five principles of lean we will help you improve service in your organisation by making sure that your processes work together seamlessly and efficiently.
The five principles of lean* are:
Specify value from the point of view of the customer
Identify the value stream
Create smooth flow
Let the customer pull
We lead your team and study your processes using these guiding principles. It has worked every time.
If you invest some time up front studying how you create value for your customers your processes will not only delight your customers more but you will do them more efficiently. Our value stream mapping program is core to this process. The actions that result from this will make sure that you are doing only what the customer values and that all parts of your business are working together.
We’ve done this many times before with great results, for example:
50% improvement in DIFOT
Streamlining of 3 reporting streams to one
Removal of 3 days leads time for a customer service process
You can see case studies and more examples of how we have helped business improve service on our results page.
No matter what stage of the journey you are on, one of our services will help you improve service.
Ask us to get more details
*Womack and Jones