Industry: health

Service: blitz

Results: improve service, increase productivity, increase flexibility, improve quality

the brief


In this industry errors have significant health consequences.  The business had suffered a few close calls and recognised that if things were not changed quickly, patients would be exposed.  Issues that could effect patient welfare needed to be fixed fast, and a culture of service excellence needed to be developed.


the execution


To fix immediate problems 5S blitzes were conducted with a focus on organisation of support areas.  The lack of formality in these areas could lead to administrative errors which had the potential to result in adverse patient outcomes. 


the results


Efficiency Works provided the following results:


  • better patient care through decreased wait times

  • reduction in errors due to improved 5S and layout

  • value stream mapping resulted in less duplication and waste in the administrative area which also translated into increased patient care


 "…this has been rewarding for all of our staff” 

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copyright 2015


efficiency works pty ltd

6/2404 Logan Road


Eight Mile Plains,


Queensland, Australia


RTO 40575


ph 07 3340 5178



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