Brisbane City Council 

Urban Amenities Branch of Brisbane City Council has conducted three rounds of the Certificate IV Lean - Competitive systems and practices MSS40312 with at least another one pending. Through this program we have successfully up skilled our senior and middle managers in a variety of business improvement skills. Since the inception of this program I have seen considerable improvements not only in the way managers think and respond to issues but also in real dollar and time savings for the business.

 

Mica Julien – A/Executive Manager Field Services Group

 

Some examples include:

 

• Implemented a highly visual, easily understood and cascaded performance management system showing achievement levels on various KPI’s for safety, quality, waste, delivery and morale
   

• Reduction of 3 days on the graffiti removal process
   

• Staff have broader knowledge on how to plan to achieve desired outcomes using principles of lean
   

• Helped to identify, reduce or eliminate waste within work areas
   

• Created a package of information for Doctors which has helped to reduced our LTIFR by 20%
   

• Promoted need for visual awareness which has been incorporated into our communications framework
   

• Educated groups on how to implement change within the work place and provided guidance through delivery of change
   

• Aided work area to develop and implement problem solving methodology
   

• Improved manual handling processes for heavy (sand bag) lifting
   

• Provided business improvement tools benefitting work area performance
   

• Reduced excess handling and storing of materials by introducing improved standards
   

• Teams have embraced concept of reducing waste within work environment which has improved service delivery
   

• Reduced duplication of effort by stream lining reporting from 3 different systems to 1 in the reactive rodent control program
   

• Provided staff with sense of ownership with emphasis on sustaining standards.