case

study

 Brisbane City Council 

Urban Amenities Branch of Brisbane City Council has conducted three rounds of the Certificate IV Lean - Competitive systems and practices MSS40312 with at least another one pending. Through this program we have successfully up skilled our senior and middle managers in a variety of business improvement skills. Since the inception of this program I have seen considerable improvements not only in the way managers think and respond to issues but also in real dollar and time savings for the business.

 

Mica Julien – A/Executive Manager Field Services Group

 

Some examples include:

 

  • Implemented a highly visual, easily understood and cascaded performance management system showing achievement levels on various KPI’s for safety, quality, waste, delivery and morale
     

  • Reduction of 3 days on the graffiti removal process
     

  • Staff have broader knowledge on how to plan to achieve desired outcomes using principles of lean
     

  • Helped to identify, reduce or eliminate waste within work areas
     

  • Created a package of information for Doctors which has helped to reduced our LTIFR by 20%
     

  • Promoted need for visual awareness which has been incorporated into our communications framework
     

  • Educated groups on how to implement change within the work place and provided guidance through delivery of change
     

  • Aided work area to develop and implement problem solving methodology
     

  • Improved manual handling processes for heavy (sand bag) lifting
     

  • Provided business improvement tools benefitting work area performance
     

  • Reduced excess handling and storing of materials by introducing improved standards
     

  • Teams have embraced concept of reducing waste within work environment which has improved service delivery
     

  • Reduced duplication of effort by stream lining reporting from 3 different systems to 1 in the reactive rodent control program
     

  • Provided staff with sense of ownership with emphasis on sustaining standards.

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